MTN Nigeria Senior Manager Recruitment 2017 Job – Apply Now (6 Post)

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MTN Nigeria Senior Manager Recruitment 2017 Job – Apply Now (6 Post).

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

 

Job Title: Senior Manager IN & VAS

Location: Lagos
Division: Information System

Job Summary

• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card.
• Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
• Review business plans for MTN Nigeria and manpower imperatives for the organization and determine the organisation’s manning requirements/ manning levels and ensure efficient allocation of manpower for organization effectiveness.
• Serve MTNN’s internal customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.

Core Purpose of the Job

• Oversee and strategically direct the Design, planning and optimization of IN/VAS, Support and Maintenance of IN & VAS networks as well as development of innovative products/services.

Job Conditions:

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office
  

Education

• First degree in Computer Science, Electrical/Electronics, Communications Engineering or related course.

Experience:

• Minimum 10 years’ experience which includes:
• Minimum of 5 years’ hands on experience in operational support at the management level of VAS and IN systems in a Tier 1 Telecoms operator.
• Minimum of 5 years’ experience in Vendor Management/managed services operations including contract, SLA management and governance.
• Extensive experience in managing multiple, diverse and complex stakeholder interfaces.
• End to End understanding of Ericsson intelligent network architecture and protocols and VAS Services.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager, Risk Management

Location: Lagos
Division: Business Risk Management

Job Purpose

• To assist Senior and Executive Management with the implementation of proper best practice Risk Management framework, policies and processes; promote competence,  awareness and integration, and  facilitate an efficient reporting protocol on risk exposures and prevention strategies to key stakeholders.

Job Summary

• Support the Shareholder return strategy by developing and implementing Processes that are aligned to achieving elements on the business score card.
• Participate in the review of business processes (headcount, process optimisation etc), to drive efficiency gains.
• Participate in Contract negotiations to reduce cost and drive MTNN Asset Optimization efforts.
• Provide input into forecasting, planning, and development of the budget for the unit and actively monitor business risk management operations, ensuring expenditure is in line with the agreed budgets.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Net Promoter Score
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Provide timely and quality reports to stakeholders including escalation of risk issues in line with appetite and escalation process.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Partner with MTNN’s Ecosystem Partners to deliver business value
• Review internal and external business environment and provide input into the development of plans for the roll-out of Risk Management in conjunction with the Business Units across MTNN, in alignment with the Group Risk Management Framework.
• Analyse long term implications of actions on the viability of the business from a broad perspective and assess the impact of risk management decisions and recommendations on other areas in relation to the organisation
• Develop, implement and fine-tune methods, processes and systems to enhance divisional performance and ensure MTNN’s operations are driven by best practices to achieve continuous improvement and foster innovation.
• Provide input into the development of risk management policies and procedures and develop operational plans and targets in alignment with MTNN business strategy.
• Implement and maintain Business Risk Management policies and procedures and ensure periodic review of their effectiveness and impact.
• Analyse local conditions utilizing appropriate models and competitor activities and assess potential business risks.
• Facilitate enterprise-wide risk assessments, mitigation and ownership in all Business Units across MTNN including annual Principal Risk assessment workshop with Excom, in line with the Group ERM framework.
• Ensure that ERA (risks management system/ tool) is implemented and fully utilized to automate the risk management process within MTN Nigeria.
• Perform in-depth evaluations on key risks within the organization and assist the business in developing prevention strategies and business continuity plans.
• Provide input into the development of procedures and processes for crisis prevention and management.
• Facilitate the implementation of defined project risk management framework and provide ongoing risk identification, assessment, monitoring and reporting to the stakeholders.
• Support the Insurance unit in its implementation of Insurance risk management per Group framework.
• Provide Enterprise Risk Management reports to stakeholders and contribute to reports to Audit and Risk Committee on a quarterly basis.
• Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner.
• Provide training to management and staff on risk matters and train the use of ERA software,
• Facilitate the application of the risk maturity model across selected  risk specialist areas

Requirements
Education:

• B.Sc/B.Eng in Any numerate discipline
• Risk Management qualification would be an added advantage
• Professional Certification – ACA or ACCA or CIA is required.

Experience:

• Minimum of 10 years’ experience in Risk Management in a Telco, Consulting or an audit firm
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a Large organization
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• At least 3 years financial experience in Business Risk or Auditing

Training:

• Risk management tools
• Computer and systems training
• Project Management
• Principles and practices of ERM

Job Conditions

• Normal MTNN office environment.
• Willingness to travel at any time
• May be required to work extended hours

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager, Business Analysis & Planning

Location: Lagos
Division: Marketing & Strategy

Core Purpose of the Job

• To drive policies and procedures that monitor and support the organization’s planning and business case development process by providing analysis and advice to Management in the areas of marketing campaigns, analytics, churn management, revenue enhancement, pricing and tariff administration/controls.

Job Summary

• Developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card.
• Participate in the review of Business Processes (headcount, process optimisationetc), to drive efficiency gains.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
• Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service
• Provide advice in the formulation and development of Business Intelligence framework, policies and guidelines and ensure compliance of operations with MTN policies and procedures.
• Contribute to the development Business Intelligence strategies and initiatives to meet targets in alignment with the division /MTN corporate strategy and in response to events or changes impacting departmental activities.
• Assess resource requirements for the department, propose budget and actively monitor the approved budget, ensuring it is used in accordance with MTN expenditure regulations.
• Research and understand best practice in tariff planning and strategy and review MTNN tariff/pricing strategy on all commercial /retail tariffs and interconnected tariff regimes and ensure quality in accordance with best practice /MTN standards.
• Review the budget process and ensure that quality drivers/assumptions for business plans and the business rules are correctly applied to the process and the forecasting scenarios; and improve continually the forecasting strategy and methodology for MTNN.
• Carry out quality assurance on business plans and pricing analysis in alignment with MTN business planning methodology and pricing strategy.
• Coordinate/Liaise with departments within Marketing and MTNN on feasibility of any new or modified product or promotion and or activity that requires a financial assessment, to fully understand the impact on MTNN’s business plan.
• Manage the monitoring of product / promotion / activity to ensure that it adheres to MTNN’s business plan.
• Assure integrity of financial modeling projects and review the feasibility assumptions used versus actual behavior in market after launch of product, promotion or activity.
• Review business processes within the department for effectiveness and efficiency in services, identify areas for improvement and execute action plans to eliminate process dysfunction.
• Interact with regulatory authorities to ensure all aspects of the telecoms industry in Nigeria are properly understood and build relationships with other telecommunications networks to ensure that MTNN is on the forefront on its tariff strategy
• Identify, evaluate and track the development needs and performance of staff within department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Coach and mentor the Business Intelligence team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development

Education

• First Degree in Accounting, Finance, Statistics or Economics
• A Master’s degree, preferably an MBA

Experience
10 years working experience which includes:

• 5 years managerial experience in commercial planning and pricing function preferably in telecom industry.
• Extensive knowledge in leading and delivering on market sizing, forecasting and strategic business planning model.
• Worked across diverse cultures and geographies advantageous
• 3 years business planning experience in the telecoms environment or FMCG
• Proven track record of developing and implementing pricing models, structures and business cases.

Job Conditions

• Normal MTNN office environment.
• May be required to work extended hours

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager, Segment Planning & Reporting Intelligence

Location: Lagos
Division: Customer Relations

Job Purpose

• To maintain the organization’s competitive position and profitability by formulating research and development programs; planning and directing all aspects of the organization’s research and development policies, objectives, and initiatives..

Job Summary

• Developing and implementing Processes that are aligned to achieving all elements on the financial component of the business score card.
• Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains.
• Participate in Contract negotiations to reduce cost and drive Optimization efforts.
• Serve customers and provide solutions to improve the customer experience.
• Partner effectively with critical high value customers to enhance Corporate Brand
• Improve MTNN’s Net Promoters Score
• Develop strategies and champion customer centric culture across the organization and develop/reform relationships with internal and external customers to transform the revenue.
• Strategic Partnerships with leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
• Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide integrated telecommunication services.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Review internal and external activities in relation to the telecommunications industry and direct the development of business goals, policies, objectives and targets as part of the company’s planning and budgeting process.
• Manage the development of viable plans for the operations of the department to support the company’s strategic initiatives detailing clear implementation roadmap and milestones.
• Evaluate internal and external sources of intelligence on a continuous basis and carry out telecommunications industry related research / analysis to establish policies in conjunction with Senior Management.
• Review and approve proposed forecasts and trends for traffic volumes and flow to the Call Center to ensure achievement of key KPIs.
• Identify viable telecommunications business opportunities and trends and develop strong supporting business cases for Senior Management approvals.
• Ensure compliance of customer registrations in line with the industry regulatory requirements.
• Carry out periodic business process optimization and workflow reviews with the aim of achieving effectiveness of processes and improving operational efficiency.
• Develop metrics required to measure business processes and performance, build tools and job aids for monitoring performance and identify performance variances to facilitate focus and intervention in critical areas for constant improvement.
• Review telecommunications market research and assess their relevance to the business and activities of the organization, as well as identify implications for MTNN and possible responses.
• Carry out value adding research in business areas relating to the telecommunications industry.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the business planning team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Recruit and Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Requirements
Education:

• First degree in Social science or any relevant discipline / Masters advantageous
• Post graduate degree in a related field or an MBA is an advantage
• Professional Qualification from a recognized Customer Relations Body

Experience
Minimum 10 years’ experience including:

• Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
• 4 years’ experience in Business Strategy Formulation and Planning
• 5 years’ experience in Customer Journey Mapping and Blueprint Development
• 3 years’ experience in Business Intelligence, Reporting and Analytics
• Worked across diverse cultures and geographies advantageous

Job Conditions

• Normal MTNN office environment.
• May be required to work extended hours

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager, Lifestyle Products

Location: Lagos
Division: Marketing & Strategy

Core Purpose of the Job

• To position MTN Nigeria at the forefront of technological innovation within the telecom’s sector, through the development and support of MTN-branded, and 3rd Party content, portals and services that will attract and retain customers, grow ARPU and create new revenue streams
• To manage the lifestyle product and service lifecycle which includes enhancements of existing products and services
• To assist to analyse market data and customer insight to identify profitable opportunities, make decisions, develop the roadmap and collaborate with strategic partners to deliver world class lifestyle solutions that capture market share, drive optimal customer engagement and increase revenue.

Job Summary

• Work with management and other key contributors and stakeholders to manage the translation of the Digital Product Development strategy into a Lifestyle innovation strategy, roadmap and product portfolio mix, and communicate these effectively with the team;
• Manage and enforce all subscription business rules on HSDP, Play, charging and other VAS platforms. From access channels to product fulfilment.
• Manage the Lifestyle product lifecycle from concept to developing detailed product specification to completing a smooth launch and monitoring and optimising future iterations to drive optimal customer engagement and revenue from Lifestyle platforms (
• Increase Lifestyle performance and grow the portfolio and its contribution to the overall revenue of MTN Digital, ensuring that MTN maintains its position as a world class leader in Lifestyle products and services;
• Collaborate with Solutions Delivery team to create strategies and plans by which technology will be developed or adapted to meet market needs and leverage opportunities;
• Ensure products meet and exceed the highest processing standards including cost, revenue, security, technical precision and scalability.
• Monitor and analyse new Lifestyle related technology trends and innovations, make recommendations to management on their potential applications to the business and use data analytics to inform product development decisions;
• Ensure trends and patterns pertaining to customer requests and needs are identified and used to continually improve all aspects of product and service delivery.
• Drive best practice, continuous improvement and innovation of products, services, processes and procedures within the Lifestyle portfolio and across MTN Digital to ensure competitiveness.
• Drive research on various platforms and document competitive social, monetization and game features and ensure that optimal content is sourced for various target markets;
• Oversee and ensure the establishment of systems and practices in order to comply with best practices, legislation or other regulations and guidelines around Lifestyle content;
• Lead the establishment and maintenance of Lifestyle quality/process standards that will enhance the customer experience and cost efficiency.
• Manage the Lifestyle hierarchy, usability, and users’ requirements and needs.
• Maintain a strong understanding of the marketplace and current and evolving opportunities for mobile operators and other industries with regard to content.
• Supply and co-ordinate resources for development of products to address existing market segment needs
• Drives successful launch of content, and participates in key sales situations and events for these services.
• Develop new business models and solutions for new and existing Lifestyle products
• Introduce, customize and enhance new products and services
• Proffer solutions that can withstand exposure to a fluctuating market in the long term
• Develop flexible means of response to changing needs
• Develop products & service using multiple technologies to actualize company mission

Education

• A first degree or post-graduate diploma in Marketing, Accounting, Business Administration or a related discipline.
• A first degree or post graduate diploma in Engineering and/or Design
• Training and certification in project management

Experience
At least 10 years’ experience which includes:

• 5 years in product Development and management experience in a Telecommunications- related environment.
• Minimum of 3 years’ experience in advance Project Management.
• Minimum of 3 years’ experience in co-coordinating a number of external agencies and suppliers
• Minimum of 3 years’ experience in dealing with senior stakeholders within an established organization.

Job Conditions

• Normal MTNN office environment.
• May be required to work extended hours
• Open plan office.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager, Digital Services

Location: Lagos
Division: Information System

Core Purpose of the Job

• To establish Information Systems Capacity Planning function as an ongoing discipline.
• To determine the right amount of resources required to meet service demands now and in the future culminating in the production of cost-effective capacity plans and procuring of resources/equipment.

Job Summary

• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card.
• Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Define and develop a robust capacity management and governance framework to enable the company manage current and future capacity requirements on all IT infrastructures.
• Model IS services to simulate infrastructure performance and understand future needs.
• Evaluate and project the impact of actual or proposed changes in hardware and software structures, estimating growth for the demand of application services and infrastructure and regularly presenting current and project system capacities to management.
• Produce Capacity Plans and document current utilization and forecast requirements, as well as support costs for new application releases.
• Formulate business requirements, technology solutions and directions for capacity and availability planning culminating in accurate technology purchases.
• Determine the capacity requirements from the business for new or enhanced IS services, building an annual infrastructure growth plan in alignment with Business plan.
• Monitor IT systems and services to check that work processed and performance experienced are as specified in the SLAs.
• Identify the work and levels of service that can be supported by available and/or planned capacity.
• Investigate current performance areas of IS Systems and identify bottlenecks and develop ideas for performance improvements.
• Track ongoing availability measurement and forecasting of all IS systems.
• Monitor trends, risk and impact analysis and establish measures and reporting to reflect business, user and IS requirements.
• Recommend Technology upgrades, reviewing status and Requirements with application owners and Technology groups and define the approach needed to meet requirements

Job Conditions:

• Normal MTNN office environment.
• Open plan office
• May be required to work extended hours

Education and Experience

• First degree in any discipline preferably Computer Science or related course
• MCP, MCSE, CCNA, ITIL
• Masters Degree in a relevant discipline will be an added advantage.
• Minimum of 10 years’ work experience which includes:
• Vendor Management/Managed Services Operations Experience.
• Minimum of 3 years’ experience managing operations of digital services
• Stakeholder management experience

How to Apply
Interested and qualified candidates should:
Click here to apply online